Nqpetro’s FAQ section covers everything you need to know for a smooth purchase experience.
No, all prices shown exclude Australian GST. GST will be added during checkout, and the invoice will display the GST component. If you are outside Australia, GST will still be charged automatically unless you have special requirements, in which case you can contact us at shop@nqpetro.com.au
We accept credit card payments through SecurePay or PayPal for online transactions. Additionally, we can process credit card payments over the phone. All orders must be paid in full before dispatch unless you have a pre-arranged credit account with us.
Orders are usually dispatched within five working days after receipt of payment. Delivery times may vary depending on stock availability and shipping methods. If an item is out of stock or has to be specially ordered, delivery could take up to 6-8 weeks. For urgent orders, we recommend contacting us to check stock availability.
Yes, items can be returned if they are in new, unused condition with original, clean packaging and within the manufacturer’s guarantee. However, returns will incur a 25% restocking fee, and you are responsible for the return shipping costs.
Yes, there is a 25% restocking fee applied to all returns to cover administration costs. Items must be in unused condition with their original packaging.
If your order arrives damaged or with missing items, you should note this on the delivery paperwork as ‘damaged’ or ‘unchecked’. You must notify us in writing within two days of delivery to file a claim. Claims made beyond this period cannot be entertained.
If an item is faulty and under warranty, please contact us first to discuss the issue and obtain a returns authorisation number. The item must be returned to us for inspection, and you are responsible for return shipping costs, which may be reimbursed if the item is confirmed faulty by the manufacturer.
While we aim to dispatch orders as quickly as possible, same-day dispatch is not guaranteed. We recommend contacting us if you require urgent delivery, and we will provide a quotation for priority shipping.
Yes, we do ship internationally. However, the recipient is responsible for paying any applicable import duties, local sales tax, and customs handling charges when the goods enter the destination country.
You can unsubscribe from our marketing emails by sending a blank email to shop@nqpetro.com.au with ‘UNSUBSCRIBE’ in the subject line. Alternatively, you can write to us using the address listed on our website.